SAP Managed Services Excellence
Dedicated AMS support, L1-L3 incident handling, SAP BASIS operations, performance optimization, and continuous enhancement services to keep your SAP landscape running at peak efficiency.
Multi-Level Support Services
L1
Level 1 Support
First-line support for basic user issues and system access.
- • Password resets and access issues
- • Basic navigation assistance
- • Report generation support
- • User training and guidance
- • Incident logging and routing
Response Time: 2-4 hours
L2
Level 2 Support
Technical support for functional and configuration issues.
- • Functional module troubleshooting
- • Configuration changes
- • Data consistency issues
- • Integration problems
- • Performance optimization
Response Time: 4-8 hours
L3
Level 3 Support
Expert-level support for complex technical issues.
- • Custom development issues
- • System architecture problems
- • Database performance tuning
- • Security and authorization
- • Third-party integration
Response Time: 8-24 hours
SAP BASIS Operations
System Administration
- Instance Management:
- • Central Instance (CI) administration
- • Dialog Instance (DI) management
- • Background job scheduling
- • Spool management
- User Management:
- • User creation and maintenance
- • Role and authorization management
- • Security policy enforcement
- • Single Sign-On (SSO) setup
- Transport Management:
- • Change request management
- • Transport route configuration
- • Import queue monitoring
- • Version control
Database Administration
- SAP HANA Management:
- • Database monitoring and tuning
- • Backup and recovery procedures
- • Memory optimization
- • Data aging and archiving
- Performance Monitoring:
- • SQL statement analysis
- • Index optimization
- • Query performance tuning
- • Resource utilization tracking
- High Availability:
- • System replication setup
- • Failover configuration
- • Disaster recovery planning
- • Load balancing
Monitoring & Alerting
System Monitoring
- • CPU and memory utilization
- • Disk space monitoring
- • Network connectivity
- • Application response times
- • Database performance metrics
Business Monitoring
- • Critical business processes
- • Batch job monitoring
- • Interface status tracking
- • User activity monitoring
- • Transaction volume analysis
Alert Management
- • 24/7 alert monitoring
- • Escalation procedures
- • Incident ticket creation
- • Status reporting
- • Resolution tracking
Performance Optimization Services
Application Performance
- ABAP Code Optimization: Performance analysis and tuning of custom developments
- Database Query Tuning: SQL statement optimization and index management
- Memory Management: Internal table optimization and garbage collection
- Background Job Optimization: Job scheduling and parallel processing
- User Interface Performance: Fiori app optimization and caching strategies
System Performance
- Infrastructure Optimization: Server sizing and resource allocation
- Network Performance: Bandwidth optimization and latency reduction
- Storage Optimization: I/O performance and disk utilization
- Virtualization Tuning: VM configuration and resource management
- Cloud Performance: Cloud-native optimization strategies
Performance Monitoring Tools
SAP Native Tools
- SAP Solution Manager: End-to-end monitoring and diagnostics
- SAP HANA Studio: Database performance analysis
- ST05 SQL Trace: SQL statement performance analysis
- ST12 ABAP Trace: ABAP code performance profiling
- ST04 Database Monitor: Database performance monitoring
Third-Party Tools
- Dynatrace: Application performance monitoring
- New Relic: Real-time performance insights
- Splunk: Log analysis and monitoring
- Nagios: Infrastructure monitoring
- Grafana: Metrics visualization and alerting
Enhancement & Development Services
ABAP Development
- • Custom reports and programs
- • User exits and enhancements
- • BAdI implementations
- • Web Dynpro applications
- • RFC and BAPI development
- • Performance optimization
Fiori/UI5 Development
- • Custom Fiori applications
- • SAPUI5/OpenUI5 development
- • Responsive web applications
- • Mobile app development
- • OData service development
- • Theme and branding
Integration Development
- • SAP PI/PO integration
- • SAP Cloud Platform Integration
- • REST API development
- • Third-party system integration
- • Data migration tools
- • ETL process development
Service Delivery Model
Dedicated Team Model
- Full-Time Resources:
- • Dedicated SAP BASIS administrator
- • Functional consultants per module
- • ABAP developers
- • Project manager
- Benefits:
- • Deep system knowledge
- • Faster response times
- • Consistent service quality
- • Long-term relationship
Shared Service Model
- Pooled Resources:
- • Shared expert resources
- • 24/7 support coverage
- • Specialized skill access
- • Cost-effective solution
- Benefits:
- • Reduced costs
- • Broader expertise
- • Scalable support
- • Industry best practices
Service Level Agreements (SLAs)
P1
Critical
Response: 1 hour
Resolution: 4 hours
P2
High
Response: 4 hours
Resolution: 8 hours
P3
Medium
Response: 8 hours
Resolution: 24 hours
P4
Low
Response: 24 hours
Resolution: 72 hours
Optimize Your SAP Operations
Let our expert team handle your SAP operations while you focus on your core business.